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Frequently Asked Questions

Account

  • Are there email alerts?
    Yes, you can activate email alerts if you use an iMatrix Microgateway or have a PC or smartphone within range to upload sensor data. The Microgateway will continually scan your environment for iMatrix sensors and upload the data to the cloud. Any alerts or warnings are delivered based on your account settings.
  • How can I manage my iMatrix account?

    Visit the iMatrixsys.com website, choose ‘Cloud Services,’ and login to your account. If you have forgotten your username or password, choose either option to receive an email and retrieve the information. Then, follow the link or enter the code provided to create a new password for your account. Once logged in, you can control all the settings for your account.

  • How do I create an account on iMatrix?

    To create the iMatrix accout using web interface please check this guide.

  • How Do I reset my password?

    Please check this guide with video showing how to reset password of iMatrix account.

  • How to install the mobile app?
    1. Go to your app store on your Apple or Android device.
    2. Search “iMatrix”
    3. Download the application with the iMatrix logo
    4. Wait for the application to finish installation
    5. Open the application to begin using it- for new installs, you will be asked to enable certain permissions (location, biometrics, etc.). You may choose not to allow these permissions, although they enable a faster startup and better information when you connect devices.
  • Sensors

  • Are there email alerts?
    Yes, you can activate email alerts if you use an iMatrix Microgateway or have a PC or smartphone within range to upload sensor data. The Microgateway will continually scan your environment for iMatrix sensors and upload the data to the cloud. Any alerts or warnings are delivered based on your account settings.
  • Are you able to use it offline for a few days and then get the historical data once reconnected to the internet?
    Yes, the sensor will continue to log data even when the sensor is not connected to the gateway or app. The sensor’s stored data is uploaded when the sensor is back within the RF range of the gateway or your app.
  • Can I check my sensor for accuracy?

    Yes. We have tutorials on a variety of ways to calibrate your sensors and verify their accuracy. See our tutorials here.

    If your sensor isn’t showing the correct readings, you can calibrate your sensor through the mobile app. Click on the specific sensor and choose calibrate. Take note of the current readings, and enter that figure in the first space. In the second space, enter the known value (i.e. ice water would be 32 degrees). Then, confirm the changes and refresh your screen to see the new readings.

  • Can I monitor straight from this device anywhere? Or do I need a hub
    You can monitor this device directly with your smartphone over Bluetooth.
  • Can I put my sensor in the freezer?
    We suggest that for freezers, you use the NEO-1P  or NEO-1DP and only place the probe in the freezer.  The freezer will significantly reduce the battery life.
  • Can I put my sensor in water?

    No, while the sensors are rated for extremely high humidity, and can tolerate a small amount of spray, they are not intended for full submersion. The exception is the sensor with an attached probe, although only the probe, and not the sensor itself, can be submerged.

  • Can I use iMatrix sensors outdoors?
    Yes, the NEO sensors will perform well outdoors.
  • Can I use multiple gateways with a single account?
    Yes, you can use as many gateways as you like for a single account. They can be in the same location to expand the wireless coverage area or in entirely separate locations. Depending on your subscription plan, you may be limited to the number of locations. Please check your plan details.
  • Can I use NEO in a refrigerator, freezer, or walk-in cooler?
    Yes, however we recommend that you use the probe version NEO-1P  or NEO-1DP of our sensors to maximize the life of the battery.
  • Can one sensor be used with multiple accounts?
    No, sensors are registered to a particular account.
  • Can the device give an alert or notification when the environment changes?
    Yes, in the app notification management, you can set High and low Advisory/Warning and Alarm alerts.
  • Can the device send SMS or email messages?
    You can set email or SMS alerts in the app notification management.
    Included in the plan, you are allowed a certain number of SMS messages depending on the subscription plan.
  • Can the readings be viewed remotely e.g. in a different city?
    Yes, sensors can be read and logged in the iMatrix cloud.  We suggest an iMatrix Gateway to monitor all your sensors continually and provide real-time data anywhere in the world.
  • Do iMatrix sensors come with a NIST calibration certificate?

    Our devices are calibrated during manufacturing using NIST traceable process. However, we do not issue calibration certificates as our customers due to too many use cases requiring a wide variety of calibration requirements. Still, you can certainly send our sensors to a calibration facility of your choice.

  • Do we have any control over the battery life of a Sensor ? Where/how?
    In the App or on the cloud BLE Polling Time can be set in the Advanced Settings.

    The Polling Rate represents how often the element is checked. For example, if the NEO-1P Temperature sensor polling time is set to 15 seconds, every 15 seconds the Temperature is read and checked for any alerts.  If an Alert has been trigged, the user is immediately notified.

    Having a high polling rate but a very low sample rate allows the system to quickly detect changes in a sensor without the need to record the value frequently (Sampling time) or transmit to the cloud (Check in time).

    BLE Sampling Time:  The Sample Rate represents how often the data value is saved on the sensor. For example, if the NEO-1P sampling time is sent to 15 min, every 15 minutes the temperature is saved on the device and will be sent to the cloud based on the scheduled check-in time. Depending on the sensor, ~100,000 data points can be saved.
    Have a low sample rate allows the system to log more data and helps with battery life. All data points saved will be sent to the cloud based on the check-in time. The more data required to be sent,  the lower the battery life.

    BLE Check in Time: The check in time represents how often the stored data (sample Time) is transmitted to your account on the iMatrix Cloud. For example, if you need a report every 4 hours for HACCP compliance for your refrigeration units, we suggest you save the data every hour (Check-in : 60 Minutes)

  • Does it graph and maintain historical data on the app?
    Yes, data is stored in App as well as cloud
  • Does the app store or log data over time? If so, what is the sampling rate, and is it flexible?

    The App, sensor, and iMatrix cloud will store the sensor data. Data is transmitted to the cloud by the MicroGateway or the Smartphone App. Log into the iMatrix cloud to configure the sampling time and view data.

    Select the sensor, select Advanced Settings and under Battery performance, adjust the Sample Time

  • How can I keep my sensors organized in the mobile app?

    When you add a sensor, you have the option to name the sensor (i.e. greenhouse, or refrigeration unit). You can also add descriptions for the sensor you’re adding, as well as a photo to make it easier to distinguish sensors from one another at a glance.

  • How do I add sensors to my account?

    You can add sensors to your account through the iMatrix portal or through your mobile app. To see detailed information on addings sensors see our guides on adding a sensor with the app and adding a sensor online.

  • How do I configure alerts?
    Alert settings are found on the sensor settings page in the app. To access sensor settings, tap a sensor in the main list and then tap the button in the upper-right corner of the sensor details page.
  • How do I set up my new WiFi Gateway?
    Download the  ” iMatrix Sensor Monitor ” App on the Apple or Google Play App Store and + add a device.
  • How do I set up my new sensor?
    Download the  ” iMatrix Sensor Monitor ” App on the Apple or Google Play App Store and + add a device.
  • How do you turn the Sensor off? How do you reset the device?
    To Turn on the sensor, push the button on the rear once.  The LED on the front will momentarily flash blue, indicating the unit is on.
    To Turn OFF the Sensor, press the button twice in 2 seconds.  The LED on the front will momentarily flash green and then red, and the sensor is OFF.
    To Reset, hold the button on the back for ~ 4 seconds, and the LED on the front will blink, and the unit will restart in a few seconds.
  • How far can I place my sensor from the gateway?

    The sensor and gateway can communicate over an extended range. Typically, these connections can reach up to 100 meters. However, if you experience trouble with signals connecting, try placing the devices closer together. Barriers may interfere with signal.

  • How long will the battery last?
    The battery in the NEO family of sensors can last between 3-4 years, depending on your settings and the environment. At colder temperatures, the battery does not last as long.
  • How often do readings update?
    In the App or on the cloud BLE Polling Time can be set in the Advanced Settings:

    The Polling Rate represents how often the element is checked. For example, if the NEO-1P Temperature sensor polling time is set to 15 seconds, every 15 seconds the Temperature is read and checked for any alerts.  If an Alert has been trigged, the user is immediately notified.

    Have a high polling rate but a very low sample rate allows the system to quickly detect changes in a sensor without the need to record the value frequently (Sampling time) or transmit to the cloud (Check in time).

    BLE Sampling Time:  The Sample Rate represents how often the data value is saved on the sensor. For example, if the NEO-1P sampling time is sent to 15 min, every 15 minutes the temperature is saved on the device and will be sent to the cloud based on the scheduled check-in time. Depending on the sensor, ~100,000 data points can be saved.
    Have a low sample rate allows the system to log more data and helps with battery life. All data points saved will be sent to the cloud based on the check-in time. The more data required to be sent,  the lower the battery life.

    BLE Check in Time: The check in time represents how often the stored data (sample Time) is transmitted to your account on the iMatrix Cloud. For example, if you need a report every four hours for HACCP compliance for your refrigeration units, we suggest you save the data every hour (Check-in : 60 Minutes)

  • How to add a sensor from the mobile app

    Please check this guide showing how to add a sensor to iMatrix account using QR code or Serial Number.

  • How to Mount/Hang Your Sensor
    3M double-sided tape is supplied to hang your sensor.   We suggest that for freezers, you use the NEO-1P  or NEO-1DP and only place the probe in the freezer.  The freezer will significantly reduce the battery life.
  • How to view sensor data in the mobile app?

    There are a few different ways to view sensor data in the mobile app. Please check this guide to know how to explore your sensor data.

  • How to view sensor data online?
    1. Go to the iMatrix homepage
    2. Click ‘Cloud Services’
    3. Enter your username and password to log in
    4. Your dashboard will load, showing you an overview of the sensors on your account
    5. On the left side-bar menu, you can view a comprehensive list of your sensors, or view sensors by group
    6. Click on the sensor or group you want to view
  • Is there an apple app?
    Yes, the ” iMatrix Sensor Monitor ” App on the Apple or Google Play App Store.
  • Is this sensor waterproof?
    Our sensors are explicitly designed to be water-resistant and can be lightly splashed or otherwise come in contact with water or rain (but not submerged). Whenever possible, it’s a good idea to protect them from direct rainfall or other water contacts. Please review the IP ratings for each product.
  • My sensor is not showing up in the mobile app, how do I activate it?

    If your sensor is already on your account, simply press the button on the back of the sensor. You will see the LED light blink a few times. Then, refresh the mobile app. Your sensor should now show up.

  • What if the internet or power to my gateway goes down? Will I still get alerts?
    The sensors will continue to log the data, and as soon as the gateway comes back online, it will upload the data and send an alert. If you are using our 4G or have the iMatrix app running locally and within Bluetooth range, the alert will be sent over the smartphone.
  • What is the wireless range of iMatrix sensors? How far will the signal travel?
    Our sensors are design to use Bluetooth Low Energy or a propriety mesh network for longer range applications.  The standard sensors use Bluetooth Low Energy and the line of sight range with no obstructions is rated at 325 feet.  Generally speaking though, the sensors will work well throughout an average-sized home, or in the same or perhaps adjacent room.  We recommend testing by monitoring the Signal strength using the Smartphone app and a bit of trial and error can be necessary with obstructions in place, particularly if there is also a substantial distance involved, often the signal strength and connection reliability can be very dependent upon small changes in placement.  For larger spaces, we suggest using multiple gateways  our upgrade to our Mesh solution.
  • Where can I use my sensor?

    Our sensors are designed to work in a wide variety of settings. We have sensors specialized to work in cold chain transport, medical supply monitoring, food safety temperature readings, small pet enclosures, vacation homes, and much more. See our Use Cases for more possible applications.

  • Will my sensor take readings without a wifi connection?

    Yes, your sensor will continue taking readings and self-storing data without a connection. Once the connection is restored, the stored data will automatically be uploaded to the cloud system for review.

  • NEO-1

  • Can I view past readings from my sensors?

    Yes, log into your iMatrix account online and select the sensor or group of sensors you would like to view data for. You can view current and past readings as text or as a graph to show historical readings.

  • How often does the sensor take readings?

    The NEO-1 sensors have adjustable sensor readings. You can choose to have sensors take readings every few seconds, or even just once a day. However, the more infrequent the readings are, the longer the battery life will last.

  • What are the temperature limits for this sensor?

    The NEO-1 can take readings in extreme environments. The limits for reading temperatures are as follows: -40°С to 70°С (-40°F to 158°F).

  • What is the limit for humidity that this sensor can monitor?

    Technically, the NEO-1 can measure humidity up to 100%. However, some accuracy may be lost as sensors enter the range of nearly 100% relative humidity. Remember these devices are not intended to be submerged in any liquid.

  • NEO-1D

  • How do I view data from my NEO-1D?

    The NEO-1D comes with a display that allows you to check readings on the sensor itself. Once your sensor is connected to your account, you can also view your data in the iMatrix Cloud portal, or the iMatrix mobile app.

  • Is it safe to place my sensor in liquids?

    The NEO-1D comes with a casing to protect it from high humidity, however, this casing does not prevent damage if the sensor is fully submerged. Only sensors with a probe extension can be submerged.

  • What levels of humidity can the NEO-1D detect?

    This sensor can read relative humidity from as low as 0% up to nearly 100%, although accuracy will lower once the humidity approaches 100%.

     

  • NEO-1P

  • Can stil access my data wirelessly?

    Yes, the sensor will still transmit temperature readings just as the NEO-1 will. The sensor uses bluetooth technology to connect to your wireless gateway and uploads your information to the cloud.

  • How can I check the accuracy of my readings?

    One way to verify the accuracy of your data is by comparing it to a known temperature. A 50/50 mixture of ice and water will be freezing, at 32 degrees. Placing the probe in this solution should show a temperature reading of 32 degrees.

  • How do I get the NEO-1P to add data to my account?

    You can add sensors with either the QR code included on the back of the sensor, or add the sensor by serial number. If using the mobile app, you may also choose to use ‘guest’ mode to start receiving data immediately.

  • How often does the sensor take readings?

    The NEO-1 sensors have adjustable sensor readings. You can choose to have sensors take readings every few seconds, or even just once a day. However, the more infrequent the readings are, the longer the battery life will last.

  • Is it safe to fully submerge my sensor in water?

    The main sensor body should not be submerged in water. However, the extension probe attached to the sensor may be fully placed in liquids.

  • What if my readings aren’t accurate?

    If your sensor isn’t showing the correct readings, you can calibrate your sensor through the mobile app. Click on the specific sensor and choose calibrate. Take note of the current readings, and enter that figure in the first space. In the second space, enter the known value (i.e. ice water would be 32 degrees). Then, confirm the changes and refresh your screen to see the new readings.

  • Gateways

  • Do I need multiple gateways if I want to use more than one sensor?

    No, a single gateway has the capacity to connect to several sensors at once without any additional programming.

  • Does this only connect to a single band separate 2.4 Ghz network or will it connect to dual band non specific 5 Ghz network?
    The device connects with 2.4 & 5GHz Wi-Fi and BLE 4.2.
  • How do I program my gateway?

    Gateways are sent ready to use. Simply plug in the USB dongle and activate your account and sensors.

  • Where can I place my gateway?

    Gateway placement depends on the location of your sensor, and the signal strength. However, gateways can generally be placed in any convenient location, as long as it is within 100 meters of the sensor. Note: Significant signal blocks, such as thick walls, may reduce signal reach.

  • Virtual Gateway

  • How do I connect to the virtual gateway?

    Simply log in to your iMatrix account through the iMatrix Cloud portal, or your mobile application, and download the appropriate software. Then, connect your sensors to your account.

  • Control

  • Can I change data from Celsius to Fahrenheit?

    On either the mobile app or the iMatrix website portal, login to your account and select settings. Once you select the customize option, you can choose to display data in either degrees Fahrenheit or Celcius.

  • Can I view past readings from my sensors?

    Yes, log into your iMatrix account online and select the sensor or group of sensors you would like to view data for. You can view current and past readings as text or as a graph to show historical readings.

  • Do I need an account to view sensor data?

    We recommend registering for an iMatrix account to streamline your data. However, you can begin seeing sensor readings immediately without an account. Use the guest mode in the iMatrix mobile application and add your sensor with the serial number or QR code provided. Then, you can begin seeing readings.

  • How can I change the alert settings for my sensor?

    You can change the ‘optimal temperature settings’ for any device through either the mobile app or the iMatrix portal. Log into your account, select the sensor you want to set temperature settings for, and click settings. You will then see an option to choose the alarm settings, which allows you to choose optimal temperature ranges and when you should receive alerts.

  • How can I view sensor data online?

    There are a few different ways to view sensor data in the mobile app:

    You can choose to view data for individual sensors, for groups as a list, or you can view the graphs and historical data for a single device or groups of devices.

    For a single sensor:

    1. Add the sensor to your account if you haven’t already
    2. Click on the name of the sensor you want to view data for
    3. See current data – click each metric to view more detailed information about a single parameter

    For all sensors:

    1. You should be able to see a ‘quick view’ of all the sensors added to your application (whether you’re using quick start mode or logged into your iMatrix account)
    2. These readings will display only the most recent data from your sensors
    3. To get updated readings, refresh your app, or, press the button on the back of a specific sensor and give your app a few moments to show the new readings

    Visual view:

    1. Click on the icon in the upper righthand corner of your app
    2. This will display all sensors on your account
    3. Each sensor will show a thumbnail of the picture you added when putting the sensor on your account
    4. Click on an individual picture to see the description of the sensor and view its data
  • How to logically arrange my sensors?

    One of the easiest ways to arrange sensors is by using the Groups function. Groups allow you to keep all of your sensors active and in your account, but rather than seeing a text or list view of every single sensor, you can group them depending on their location or usage. Check this article to know how to use Groups.

     

  • Uncategorized FAQ

  • Are there email alerts?
    Yes, you can activate email alerts if you use an iMatrix Microgateway or have a PC or smartphone within range to upload sensor data. The Microgateway will continually scan your environment for iMatrix sensors and upload the data to the cloud. Any alerts or warnings are delivered based on your account settings.